No refund received after cancelling my Microsoft certification exam

Ronit Banga 15 Reputation points
2026-02-21T08:18:01.7833333+00:00

I cancelled my Microsoft certification exam within the allowed cancellation window. When I checked the exam dashboard, the status shows “Refunded.”

However, the refund amount has not yet been credited to my original payment method.

Here are the details:

  • Exam name: SC-401: Administering Information Security in Microsoft 365
  • Scheduled exam date: Wednesday, 25 February 2026
  • Cancellation date: Wednesday, 21 February 2026
  • Refund status: Refunded

Could you please clarify:

How long it typically takes for the refunded amount to reflect in the bank account after the status shows “Refunded”?

  1. Is there any additional action required from my side?

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  1. AI answer

    2026-02-21T08:18:13+00:00

    Typically, refunds can take several business days to process and reflect in your bank account after the status shows "Refunded." The exact time frame can vary depending on your bank's processing times. It is common for it to take anywhere from 3 to 10 business days for the refund to appear in your account.

    As for additional actions, generally, no further action is required from your side if the refund status is marked as "Refunded." However, if the refund does not appear in your account after a reasonable period, it may be helpful to contact your bank or the payment provider for further assistance.

    References:

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