Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
Locked out of Azure account due to lost authenticator
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Cassandra de la Cruz-Muñoz
0
Reputation points
I forgot to migrate the authenticator when switching phones, and the phone that had the authenticator has been securely erased.
As a result, I cannot sign in to the Azure portal.
Microsoft Security | Microsoft Entra | Microsoft Entra ID
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VEMULA SRISAI 13,900 Reputation points Microsoft External Staff Moderator2026-02-20T21:13:50.8866667+00:00 Hello Cassandra de la Cruz-Muñoz,
To assist you further and forward this to Microsoft’s Data Protection Team, we need some additional information. As this involves Personally Identifiable Information (PII), please share the following details with us in private message only (do not post publicly):
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