unable to login

Dhiraj 0 Reputation points
2026-02-20T04:23:28.6033333+00:00

Sign-in failed Error code: invalid_grant Error message: invalid_grant: Error(s): 90072 - Description: AADSTS90072: User account from identity provider 'https://sts.windows.net/' does not exist in tenant 'Default Directory' and cannot access the application '(Azure Portal) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account

Microsoft Security | Microsoft Entra | Microsoft Entra ID
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  1. AI answer

    2026-02-20T04:23:39.3+00:00

    The error message you are encountering, AADSTS90072, indicates that the user account does not exist in the specified tenant and cannot access the application in that tenant. To resolve this issue, you need to ensure that the account you are trying to use is added as an external user in the tenant you are attempting to access.

    Here are the steps you can take:

    1. Sign Out: Sign out of your current account.
    2. Sign In with the Correct Account: Make sure to sign in with a different Azure Active Directory user account that is recognized in the tenant.
    3. Add as External User: If you need to use the current account, you will need to have it added as an external user in the tenant's directory.

    If you continue to experience issues, consider reaching out to your organization's administrator for assistance with adding your account to the tenant.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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