Cannot log in to xbox account today.

Question

Cannot log in to xbox account today.

michael malcolm 40

Returns error message 0x8015DBFE but more info says it does not recognise. I'm just going round in circles

CAM Pou 0 Reputation points

2026-08-13T21:31:40.1066667+00:00

My Xbox one S won't let me sign in before I changed my password and it still doesn't work .

Answer accepted by question author

Hendrix-V 18,925 Microsoft External Staff Moderator

Hi michael malcolm,

Welcome to the Microsoft Q&A forum.

I understand the frustration when signing in keeps looping with error 0x8015DBFE on Windows 11. This message usually appears when the Xbox app can’t complete sign‑in due to local settings or cached sign‑in data on the device.

Please try the troubleshooting steps below in order:

1, Confirm your account works online

Sign in at Xbox using the same Microsoft account.

2, Check date, time, and region

Go to Settings > Time & Language
Turn on Set time automatically
Ensure the Region matches your current location

3, Remove and re‑add your Microsoft account

Go to Settings > Accounts
Remove the Microsoft account used with the Xbox app
Restart Windows, then sign in again through the Xbox app

4, Reset Microsoft Store cache

Press Windows + R, type wsreset.exe and press Enter
Let the Store reopen automatically, then restart

Let me know if you need further assistance, feel free to ask me by clicking "Add Comment" or "Add Answer" if you cannot add comment so your response will be visible. Thanks for your effort.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

michael malcolm 40 Reputation points

2026-02-20T08:27:06.03+00:00

Hello Henry, many thanks for your reply. I have found that the problem has resolved its self. I tried logging in to Microsoft Solitaire and Casual Games just now and everything is back to normal without any intervention from me. Kind regards, Michael
Hendrix-V 18,925 Reputation points Microsoft External Staff Moderator

2026-02-20T23:30:15.08+00:00

Hi michael malcolm,

I'm relieved to know that everything is good to go on your side. I hope the insights shared in the forum help address your concerns effectively. And thank you for accepting my answer since accepting it helps others with similar concerns can find useful information.

If you have any updates or further questions, please feel free to share them with us.
SuperHarriet 0 Reputation points

2026-02-21T10:44:17.79+00:00

I tried to follow the steps above but failed for me on all PC's and accounts, so locked out of xbox apps.
Hendrix-V 18,925 Reputation points Microsoft External Staff Moderator

2026-02-22T08:21:34.1233333+00:00

Hi SuperHarriet,

If you are having the same issue and the recommended troubleshoots did not work. You can consider reaching out to Xbox support for direct assistance.
Jim Smith 0 Reputation points

2026-02-23T19:16:36.6033333+00:00

I tried the first suggestion and the accounts matched, so I tried the second one (set time zone automatically) and it has let me in again. I then changed the setting back and it still lets me in!

Setting it to auto must set a flag somewhere that remains set (at a guess).
Anonymous

2026-02-24T13:47:34.87+00:00

ive had the same issue for weeks (0x89235107) ever since the app updated in microsoft store, this problem has been reported by thousands of users since january yet it hasn't even been addressed or even acknowledged, the app is the issue not peoples pc's or clearing cache or any other script read solutions, fix the app, the app is the problem!
SuperHarriet 0 Reputation points

2026-02-25T12:20:55.9966667+00:00

Today returned to try and rectify problem clicked on sign in and xbox windows popped up and welcomed me back. So without doing anything more problem resolved Ummm

Microsoft any comment
Anonymous

2026-02-25T13:19:50.4866667+00:00

330,000 complaints as of today says problem NOT resolved so Ummm...
Hendrix-V 18,925 Reputation points Microsoft External Staff Moderator

2026-02-26T06:59:32.0066667+00:00

Hello to all the users who have the same issue,

If you are having the same issue and the recommended troubleshoots did not work, please try this extra check which is Age verification on Xbox Account.

You can consider reaching out to Xbox support for direct assistance.

1 additional answer

Your answer

CAM Pou 0 Reputation points

2026-08-13T21:31:40.1066667+00:00

My Xbox one S won't let me sign in before I changed my password and it still doesn't work .
michael malcolm 40 Reputation points

2026-02-20T08:27:06.03+00:00

Hello Henry, many thanks for your reply. I have found that the problem has resolved its self. I tried logging in to Microsoft Solitaire and Casual Games just now and everything is back to normal without any intervention from me. Kind regards, Michael
Hendrix-V 18,925 Reputation points Microsoft External Staff Moderator

2026-02-20T23:30:15.08+00:00

Hi michael malcolm,

I'm relieved to know that everything is good to go on your side. I hope the insights shared in the forum help address your concerns effectively. And thank you for accepting my answer since accepting it helps others with similar concerns can find useful information.

If you have any updates or further questions, please feel free to share them with us.
SuperHarriet 0 Reputation points

2026-02-21T10:44:17.79+00:00

I tried to follow the steps above but failed for me on all PC's and accounts, so locked out of xbox apps.
Hendrix-V 18,925 Reputation points Microsoft External Staff Moderator

2026-02-22T08:21:34.1233333+00:00

Hi SuperHarriet,

If you are having the same issue and the recommended troubleshoots did not work. You can consider reaching out to Xbox support for direct assistance.
Jim Smith 0 Reputation points

2026-02-23T19:16:36.6033333+00:00

I tried the first suggestion and the accounts matched, so I tried the second one (set time zone automatically) and it has let me in again. I then changed the setting back and it still lets me in!

Setting it to auto must set a flag somewhere that remains set (at a guess).
Anonymous

2026-02-24T13:47:34.87+00:00

ive had the same issue for weeks (0x89235107) ever since the app updated in microsoft store, this problem has been reported by thousands of users since january yet it hasn't even been addressed or even acknowledged, the app is the issue not peoples pc's or clearing cache or any other script read solutions, fix the app, the app is the problem!
SuperHarriet 0 Reputation points

2026-02-25T12:20:55.9966667+00:00

Today returned to try and rectify problem clicked on sign in and xbox windows popped up and welcomed me back. So without doing anything more problem resolved Ummm

Microsoft any comment
Anonymous

2026-02-25T13:19:50.4866667+00:00

330,000 complaints as of today says problem NOT resolved so Ummm...
Hendrix-V 18,925 Reputation points Microsoft External Staff Moderator

2026-02-26T06:59:32.0066667+00:00

Hello to all the users who have the same issue,

If you are having the same issue and the recommended troubleshoots did not work, please try this extra check which is Age verification on Xbox Account.

You can consider reaching out to Xbox support for direct assistance.

Answer 1

The error code 0x8015DBFE typically indicates a sign-in issue related to account access or configuration. Here are some steps you can take to troubleshoot this error:

Check Your Account: Ensure that you are using the correct Microsoft account associated with your Xbox services. If you are using a test account, verify that it has the necessary permissions.
Sandbox Access: Make sure that your account has access to the correct sandbox. If you're trying to sign in to a title in development, you need to use a test account or an authorized developer account that has access to that sandbox.
Update Gaming Services: Sometimes, issues can arise from outdated services. Ensure your Gaming Services are up to date by following these steps:
- Launch PowerShell as an administrator and run the command: get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers
- Then, install the Gaming Services from the Microsoft Store.
Restart Your Device: A simple restart can sometimes resolve issues with services that might be in a bad state.
Check Xbox App: Ensure that the Xbox App is also up to date. If it’s not, you can update it similarly through PowerShell or by checking the Microsoft Store.

If these steps do not resolve the issue, you may want to consult the Xbox support forums or reach out to your account manager for further assistance.