Unable to login to my Azure Account

Question

Unable to login to my Azure Account

DCXworks Private Limited 0

Hi Team, I'm using the Azure account in our company primary email (<PII REMOVED>). Recently the Authenticator App which is installed in a Android phone is sold and bought the different phone. Now we are unable to login to the account with the Authenticator App as it is asking for the two digit core

Help me to resolve this issue. .

Shubham Sharma 17,930 Reputation points Microsoft External Staff Moderator

2026-02-19T10:47:45.5133333+00:00

Hello DCXworks Private Limited

Thank you for reaching out to Microsoft Q&A.

To resolve this, we need to engage the Data Protection team via a support ticket to unblock your access.

To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the requested details via private message only: -

Please send me the detail via private message. So, we can assist you further
Shubham Sharma 17,930 Reputation points Microsoft External Staff Moderator

2026-02-20T16:56:52.4666667+00:00

Hello DCXworks Private Limited

Thanks for sharing the requested details in Private messages tab.

The issue pertains to a tenant lockout, where no other global admin in the tenant has the necessary permissions to login and make changes in your tenant.

To resolve this, we have engaged our Data Protection team through a support ticket. They will reach out to you via email or phone to help restore access to the tenant and assist in resolving the issue.

Your answer

Shubham Sharma 17,930 Reputation points Microsoft External Staff Moderator

2026-02-19T10:47:45.5133333+00:00

Hello DCXworks Private Limited

Thank you for reaching out to Microsoft Q&A.

To resolve this, we need to engage the Data Protection team via a support ticket to unblock your access.

To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the requested details via private message only: -

Please send me the detail via private message. So, we can assist you further
Shubham Sharma 17,930 Reputation points Microsoft External Staff Moderator

2026-02-20T16:56:52.4666667+00:00

Hello DCXworks Private Limited

Thanks for sharing the requested details in Private messages tab.

The issue pertains to a tenant lockout, where no other global admin in the tenant has the necessary permissions to login and make changes in your tenant.

To resolve this, we have engaged our Data Protection team through a support ticket. They will reach out to you via email or phone to help restore access to the tenant and assist in resolving the issue.