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To claim the cash back amount when you don't know your password, your manager can reset her password by following these steps:
- Go to the login page of the relevant service.
- Select the Reset Password option.
- Enter her username and select Send Email.
- She will receive an email with a link to create a new password.
- Follow the instructions in the email to set a new password, which will allow her to log in and claim the cash back amount.
If she does not receive the email, she should check her spam folder or ensure that the email address entered is correct. If issues persist, it may be necessary to contact customer support for further assistance.