CANCEL AND REFUND VISIO PRO 2024

Derek Dwight 0 Reputation points
2026-02-18T00:36:19.04+00:00

I PURCHASED VISEO PRO 2024 BY MISTAKE. 20 DAYS INTO IT WANT A REFUND. IM 100% GETTING THE RUN AROUND RABBIT HOLE ****. I DID USE THE 25. I HAVE NEVER USED VISIO. I JUST WANT TO RETURN IT. HOW DO I DO THIS?

Microsoft 365 and Office | Visio | For business | Other
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  1. AlexDN 11,450 Reputation points Microsoft External Staff Moderator
    2026-02-18T03:52:12.35+00:00

    Dear @Derek Dwight,
    Thank you for posting your question in the Microsoft Q&A forum. I understand you purchased Visio Pro 2024 by mistake about 20 days ago, and you’d like to cancel it and request a refund.
    If you purchased directly from Microsoft (Microsoft Store):

    Sign in with the same Microsoft account used to buy Visio, and review your Order history to locate the Visio Professional 2024 purchase. If there is no option from there, you can reach out to the support team via the link below to contact customer support live chat.

    https://support.microsoft.com/contactus/

    Make sure to sign in your Microsoft Account

    Select the product Office.

    Click "Get Home support" then describe your issue like "Visio 2024 billing issue"

    Click "Contact Support" tab above

    Reselect the product you need help with.

    User's image

    Select "Cancel my subscription" then click Confirm

    Click "Chat with a support agent in your web browser"

    User's image

    Confirm your email then click Confirm.

    If you purchased through a reseller/partner: Refunds and returns are handled by the seller’s policy, so you’ll need to contact the reseller directly.

    Important note: Submitting a refund request does not guarantee approval for digital, buy‑once products; eligibility depends on the offer terms and local consumer laws.

    Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

    I truly appreciate your patience and understanding. If you have any further questions or need further clarification, please feel free to reach out. I'm looking forward to hearing from you. 

    Thank you for your cooperation.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". 

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  2. AI answer

    2026-02-18T00:36:24.5966667+00:00

    To request a refund for your purchase of Visio Pro 2024, you should follow these steps:

    1. Contact Microsoft Support: Since you are experiencing difficulties, it is best to reach out to Microsoft directly for assistance. You can do this by visiting the Microsoft support page. Make sure to sign in to your Microsoft account.
    2. Select the Product: Choose Visio or the relevant product you need help with.
    3. Describe Your Issue: Clearly explain that you wish to cancel your purchase and request a refund. Mention that you have not used Visio despite having activated it.
    4. Follow Up: If you do not receive a satisfactory response, consider following up to ensure your request is being processed.

    Keep in mind that refund policies may vary depending on the specific circumstances of your purchase, so it's important to communicate your situation clearly to the support team.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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