unable to access Developer Account or submit support ticket (requesting Developer Identity Team escalation)

Coint 0 Reputation points
2026-02-17T15:28:37.3266667+00:00

Hi, I need assistance with an issue involving my Microsoft Developer Account.

i previously created a developer account, but I can no longer access the Developer Dashboard. when I sign in, I am redirected into the Partner Center shell, but none of the pages load. I cannot view account settings, manage the developer account, or access any support options. Because the dashboard will not load, I am also unable to submit a support ticket through the developer support page, as it requires a business email.

I no longer have access to the email address originally associated with the developer account, so I cannot complete any authentication steps that require access to that mailbox'. This leaves me unable to update the account, authenticate ownership, or recover access through normal methods.

Microsoft consumer support informed me that they cannot escalate this issue because they do not have access to the Developer Identity Team. At this point, I am unable to manage the existing developer account or create a new one, as the old account remains attached to my Microsoft account.

I am requesting that this be escalated to the Developer Identity Team, as they are the only group who can detach or repair the developer account currently stuck to my Microsoft account. This issue is preventing me from accessing or recreating a functional developer account.

thank you for your time and assistance.

Microsoft Partner Center | Other
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