how to reopen my case using my case number

sheree harvey 0 Reputation points
2026-02-16T16:10:44.8333333+00:00

i was talking to ryan who was helping me get my office 2015 put on my new computer but we got cut off, i have a case number but i don't know where i need to go to type it in.

Microsoft 365 and Office
Microsoft 365 and Office

A comprehensive suite of productivity tools and cloud services that enhance collaboration, communication, and efficiency. Combining classic Office apps with advanced Microsoft 365 features, it supports both personal and business needs

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  1. AI answer

    2026-02-16T16:10:54.83+00:00

    To reopen your case using your case number, follow these steps:

    1. Log in to the Microsoft Advertising Customer Support Portal.
    2. In the top-left corner of the portal home page, select the My cases link.
    3. Find and select the case you wish to reopen from the list of your open cases or cases where you are copied.
    4. On the top right corner of the case details page, select Re-open case.
    5. Optionally, add a comment to explain the reason for reopening the case.

    Once you complete these steps, the case status will update to Reopened.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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