Purchase error?

Sean Hart 0 Reputation points
2026-02-16T13:50:33.89+00:00

I brought robux with a xbox gift card from the xbox app bare in mind I dont own an xbox and the purchase has gone through, I have tried to refund and that got denied and I go onto roblox and there is no robux

Windows for home | Other | Gaming
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  1. AI answer

    2026-02-16T13:51:15.2266667+00:00

    It seems you are experiencing an issue with a Roblox purchase made using an Xbox gift card. Since you mentioned that the purchase went through but you do not see the Robux in your Roblox account, and your refund request was denied, here are a few steps you can take:

    1. Check Account Details: Ensure that the Microsoft account used for the purchase is linked to your Roblox account and that both accounts are set to the same region.
    2. Contact Support: Since the refund was denied, it may be beneficial to reach out to Roblox Support again, providing them with details of your purchase and the denial of the refund. They may be able to assist you further.
    3. Verify Purchase: You can also check your purchase history in the Xbox app to confirm that the transaction was completed successfully.

    If the issue persists, consider escalating the matter through Microsoft Rewards or Xbox support for further assistance.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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