Suddenly can't connect to the internet on my Windows 11 PC

Question

Suddenly can't connect to the internet on my Windows 11 PC

Felicia Johnson 15

After resetting the modem and rebooting the computer to no avail, Microsoft says the Wi-Fi network adapter is not responding. What can I do about this?

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christopher crane 0 Reputation points

2026-06-12T21:51:20.88+00:00

I'm having the same thing happening and due to being disabled and low income and a payee that refuses to give me access to credit card and PayPal the real thing and billed I can't use online support unless it's free,so my issue is mine is Dell desktop intel graphics and when I bought it it didn't have built-in Wi-Fi in it,I'm unable to use Ethernet cable because I'm upstairs and modem is downstairs and it won't reach to where it's not tripped on etc, hotspot is too slow,I have a Wi-Fi adapter that looks like those things for mice, but since I got it I'm having trouble with getting it connected to the Internet and if it's connected it's off and on repeatedly and troubleshooting doesn't work because it's on and off to where I can't click on anything I tried drivers and they say working and if I try installing them it's not letting me at all,by saying incompatible so what's causing this and how can I fix it for free without requiring a credit card or PayPal because payee won't allow it, and I hear other devices help if I use cables and remote desktop so unless that will work I can try that and I install brand new nivida GeForce graphics card and the PC sees it but steam detects it but wants update and it doesn't let me update it and it keeps saying drivers not compatible or not found
Saeed, Ayah 0 Reputation points

2026-07-19T07:17:18.43+00:00

Hello with my hp laptop 14-emoxx it says it connected to the Wi-Fi but every time I go on like Google or Microsoft edge it does not work, it says this sites cannot be reached on Google same thing with Microsoft edge. can someone please help me with this issue?

Answer recommended by moderator

EmilyS726 264.6K Independent Advisor

Hello,

Most bluetooth or wifi issue can be resolved by doing a power reset.

To do so, turn off the computer, unplug the computer from the power cord, then hold down the power button for 30 seconds. Turn the computer back on to see if it works.

If not, Can you share with me two screenshots please?

Go to Device Manager > Network Adapters, I would like to see what's listed.
Please type msinfo32.exe in the search on the taskbar and hit enter, then share a screenshot of the pop up.

Thanks!

Chico 0 Reputation points

2026-04-25T17:37:12.5+00:00

Please help me Emily 😞
Chico 0 Reputation points

2026-04-25T17:41:19.2+00:00

This is what came up after the msinfo 32.exe 🙁please help

3 additional answers

christopher crane 0 Reputation points

2026-06-12T21:51:20.88+00:00

I'm having the same thing happening and due to being disabled and low income and a payee that refuses to give me access to credit card and PayPal the real thing and billed I can't use online support unless it's free,so my issue is mine is Dell desktop intel graphics and when I bought it it didn't have built-in Wi-Fi in it,I'm unable to use Ethernet cable because I'm upstairs and modem is downstairs and it won't reach to where it's not tripped on etc, hotspot is too slow,I have a Wi-Fi adapter that looks like those things for mice, but since I got it I'm having trouble with getting it connected to the Internet and if it's connected it's off and on repeatedly and troubleshooting doesn't work because it's on and off to where I can't click on anything I tried drivers and they say working and if I try installing them it's not letting me at all,by saying incompatible so what's causing this and how can I fix it for free without requiring a credit card or PayPal because payee won't allow it, and I hear other devices help if I use cables and remote desktop so unless that will work I can try that and I install brand new nivida GeForce graphics card and the PC sees it but steam detects it but wants update and it doesn't let me update it and it keeps saying drivers not compatible or not found
Saeed, Ayah 0 Reputation points

2026-07-19T07:17:18.43+00:00

Hello with my hp laptop 14-emoxx it says it connected to the Wi-Fi but every time I go on like Google or Microsoft edge it does not work, it says this sites cannot be reached on Google same thing with Microsoft edge. can someone please help me with this issue?
Chico 0 Reputation points

2026-04-25T17:37:12.5+00:00

Please help me Emily 😞
Chico 0 Reputation points

2026-04-25T17:41:19.2+00:00

This is what came up after the msinfo 32.exe 🙁please help

Answer 1

If your Wi-Fi network adapter is not responding, here are some steps you can take to troubleshoot the issue:

Reboot Your Computer: Sometimes a simple restart can resolve connectivity issues.
Check Device Manager: Go to Device Manager and check if the Wi-Fi adapter is listed under "Network adapters." If it has a yellow exclamation mark, there might be a driver issue.
Update Network Adapter Drivers: Right-click on the Wi-Fi adapter in Device Manager and select "Update driver." You can choose to search automatically for updated driver software.
Reinstall Network Adapter: If updating doesn't work, you can uninstall the Wi-Fi adapter from Device Manager. Right-click on it and select "Uninstall device." Restart your computer, and Windows should automatically reinstall the driver.
Run Network Troubleshooter: Go to Settings > System > Troubleshoot > Other troubleshooters and run the Network Adapter troubleshooter. This can help identify and fix issues automatically.
Reset Network Settings: If the problem persists, you may want to reset your network settings. Go to Settings > Network & Internet > Status > Network reset. This will remove and reinstall all your network adapters and set other networking components back to their original settings.
Check for Windows Updates: Ensure that your Windows is up to date, as updates can fix bugs related to network connectivity.
Check BIOS Settings: If you are using a laptop, ensure that the Wi-Fi is enabled in the BIOS settings.

If none of these steps resolve the issue, it may be worth checking if the Wi-Fi adapter itself is faulty or if there are hardware issues with your modem/router.

References:

Answer 2

khalied shbeeb 0

I can’t connect to the internet

0 comments

Answer 3

I have dealing with this issue for an hour. My Laptop's Wifi suddenly unable to detect.

What I do:

On settings go to Device Manager.
Check Network adapters.
Look for a yellow triagle sign with exclamation mark as indication that the adapter is not properly working.
Double click to see properties.
Go to "Driver" section.
Click disable device, you will be prompted a "Disable this device will cause to stop functioning" Click "Yes".
After disabling, the system will automitically enable the adapter, if not you will be needing to enable it manually by clicking "Enable this device" Click "Yes".
It should be working after the adapter has been enabled, if not restart your PC/Laptop.
After this steps, you can now able to see your Wifi on the settings again.

I hope this works for your PC/computers as well.