How to Fix authenticator app with new phone

Question

How to Fix authenticator app with new phone

Kim Jenson 0

trying to sign in ti my school account but it wants me to use my authenticator app but i can’t sign into my authenticator app because it wants me to use it to sign into anything.

Sridevi Machavarapu 33,820 Reputation points Microsoft External Staff Moderator

2026-02-16T01:12:10.4566667+00:00

Hello Kim Jenson,

If you're the only Global Administrator in the tenant, this qualifies as a tenant lockout scenario. In that case, we’ll need to involve Microsoft’s Data Protection team through a support ticket to help restore access.

To assist you further and forward this to Microsoft’s Data Protection Team, we need some additional information. Please check your Private messages tab and share requested details there.
Sridevi Machavarapu 33,820 Reputation points Microsoft External Staff Moderator

2026-02-18T09:33:33.4266667+00:00

Hello Kim Jenson,

Could you confirm whether your issue is resolved or still facing any errors? Please share the required details in private message to proceed further.

Your answer

Sridevi Machavarapu 33,820 Reputation points Microsoft External Staff Moderator

2026-02-16T01:12:10.4566667+00:00

Hello Kim Jenson,

If you're the only Global Administrator in the tenant, this qualifies as a tenant lockout scenario. In that case, we’ll need to involve Microsoft’s Data Protection team through a support ticket to help restore access.

To assist you further and forward this to Microsoft’s Data Protection Team, we need some additional information. Please check your Private messages tab and share requested details there.
Sridevi Machavarapu 33,820 Reputation points Microsoft External Staff Moderator

2026-02-18T09:33:33.4266667+00:00

Hello Kim Jenson,

Could you confirm whether your issue is resolved or still facing any errors? Please share the required details in private message to proceed further.