Cancel subscription

Amanda Hodgson 20 Reputation points
2026-02-14T10:14:53.5833333+00:00

How do I cancel my subscription

I have been trying for over a month

Microsoft 365 and Office | Word | Other | iOS
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  1. paulr0511 48,535 Reputation points Independent Advisor
    2026-02-14T11:00:44.54+00:00

    Hello, good day and thanks for your question. To add to the above, may I check and confirm if your subscription goes through Apple as iOS has been tagged on this?

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  2. Ron Barker 2,245 Reputation points
    2026-02-14T10:45:38.1766667+00:00

    Hi Amanda, please sign into https://account.microsoft.com/services with the Microsoft Account associated wit your Office>Manage>Stop recurring billing. See here for full details: https://support.microsoft.com/en-gb/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b

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  3. AI answer

    2026-02-14T10:15:03.8666667+00:00

    To cancel your Microsoft 365 subscription, follow these steps based on your billing account type:

    If you have an MCA billing account type:

    1. Go to the Microsoft 365 admin center.
    2. If you're using the Simplified view, select Subscriptions. If you're using the Dashboard view, go to Billing > Your products.
    3. Select the subscription you want to cancel.
    4. In the Billing settings section, under Subscription status, select Cancel subscription.
    5. If you're within the grace period, select a reason for canceling, provide optional feedback, and then select Cancel subscription. If you're outside the grace period, you can only turn off recurring billing.
    6. Repeat the steps to cancel all active subscriptions.

    If you have an MOSA billing account type:

    1. Go to the Microsoft 365 admin center.
    2. If you're using the Simplified view, select Subscriptions. If you're using the Dashboard view, go to Billing > Your products.
    3. Select the subscription you want to cancel.
    4. In the Subscription and payment settings section, select Cancel subscription.
    5. Choose to cancel now or before the next renewal date, then select a reason for canceling and confirm.
    6. Repeat the steps to cancel all active subscriptions.

    Make sure to save any important data before canceling, as users will lose access to their data once the cancellation becomes effective.

    If you continue to experience difficulties, consider reaching out to Microsoft support for assistance.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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