Refund Request

Question

Refund Request

margaret WILKINSON 0

Hello,

A payment of £76.23 has been deducted from my account 9th February 2026. THe payment was

was from Azure/Microsoft

Please give details, this is not a payment that I have organised. I would like this amount refunded to me.

Margaret Wilkinson

Bharath Y P 10,610 Reputation points Microsoft External Staff Moderator

2026-02-12T18:27:34.05+00:00
Hello margaret WILKINSON, You have identified an unexpected charge deducted on 9 February 2026, with the transaction description Azure/Microsoft. The best way is to raise a azure support request for the refund.

Here are the steps you can follow to create support requests:

Go to Azure portal > Search for Help + Support or https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview

Click on Create a Support Request.

On right-side panel, enter Billing and click Go > select the issue with "Billing" > select your Subscription then click Next.

Do not click on refund request button or any suggested articles instead click on the Create support request on top of the panel.

Select the Issue type as Billing and, select the summary, problem type and problem subtype as per your issue like below > then click on Next.

Do not click on refund request button or any recommendation solution/article, instead click on the Return to support request then click Next.

Fill all the required information and provide a clear description of your issue and click Next.

Review and create as submit the support request.

You should receive an automated email within a few minutes and then be contacted by support team.

Kindly check the below documentation for more details: How to create an Azure support request - Azure supportability | Microsoft Learn

Hope this helps! If you encounter any issues, please reach out to us. Thanks.

Your answer

Bharath Y P 10,610 Reputation points Microsoft External Staff Moderator

2026-02-12T18:27:34.05+00:00

Hello margaret WILKINSON, You have identified an unexpected charge deducted on 9 February 2026, with the transaction description Azure/Microsoft. The best way is to raise a azure support request for the refund.

Here are the steps you can follow to create support requests:

Go to Azure portal > Search for Help + Support or https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview

Click on Create a Support Request.

On right-side panel, enter Billing and click Go > select the issue with "Billing" > select your Subscription then click Next.

Do not click on refund request button or any suggested articles instead click on the Create support request on top of the panel.

Select the Issue type as Billing and, select the summary, problem type and problem subtype as per your issue like below > then click on Next.

Do not click on refund request button or any recommendation solution/article, instead click on the Return to support request then click Next.

Fill all the required information and provide a clear description of your issue and click Next.

Review and create as submit the support request.

You should receive an automated email within a few minutes and then be contacted by support team.

Kindly check the below documentation for more details: How to create an Azure support request - Azure supportability | Microsoft Learn

Hope this helps! If you encounter any issues, please reach out to us. Thanks.