WHY is Hotmail only letting junk into my inbox and basically nothing else

It sounds like you are experiencing issues with your Hotmail account where only junk emails are being received. This could be due to several factors, including filtering settings or temporary server issues. Here are some steps you can take to troubleshoot the problem:

1. Check Spam/Junk Settings: Make sure that legitimate emails are not being incorrectly marked as junk. You can check your junk email folder and mark any important emails as "Not Junk".
2. Review Email Filters: If you have set up any filters or rules in your Hotmail account, review them to ensure they are not directing important emails to the junk folder.
3. Clear Cache and Cookies: Sometimes, clearing your browser's cache and cookies can resolve issues with email loading correctly.
4. Use a Different Device or Browser: Try accessing your Hotmail account from a different device or web browser to see if the issue persists.
5. Check Microsoft Service Status: Occasionally, there may be service issues affecting Hotmail. You can check the Microsoft service status page to see if there are any reported outages.
6. Contact Support: If the problem continues, consider reaching out to Microsoft Support for further assistance. They may be able to provide more specific guidance based on your account's status.

Since you mentioned that your mom is experiencing the same issue, it could indicate a broader problem with the service in your area.

References:

• Why can't I log in to my Outlook account? - Microsoft Q&A
• I need to speak with a real person and it seems impossible. - Microsoft Q&A