Admin Locked out due to conditional access

Question

Admin Locked out due to conditional access

Rich Fiore 5

Imagine you're a Global Admin with 20+ experience but during a bad day did something stupid and now there are no global admin's to get you into your M365/Azure tenant. What is the best way to get help? Can't even create a ticket. I'm trying 855-270-0651. Any advice would be humbling and appreciated.

VEMULA SRISAI 14,065 Reputation points Microsoft External Staff Moderator

2026-02-10T23:26:50.8333333+00:00
Hello Rich Fiore,

To assist you further and forward this to Microsoft’s Data Protection Team, we need some additional information. As this involves Personally Identifiable Information (PII), please share the following details with us in private message only (do not post publicly):

Contact phone number (including country code)

Email address (affected account)

Country

Time zone

Tenant Id

Azure subscription ID
Richard Fiore 0 Reputation points

2026-02-10T23:59:32.6666667+00:00

I am unable to send a private message (or please tell me how or start one for us please?)

A ticket was created using this other tenant and I would be extremely grateful if our recently enabled conditional access policy for Global Admins was turned off.

Tenant lockout and route directly to Data Prote... - TrackingID#Removed PII

1 answer

Your answer

VEMULA SRISAI 14,065 Reputation points Microsoft External Staff Moderator

2026-02-10T23:26:50.8333333+00:00

Hello Rich Fiore,

To assist you further and forward this to Microsoft’s Data Protection Team, we need some additional information. As this involves Personally Identifiable Information (PII), please share the following details with us in private message only (do not post publicly):

Contact phone number (including country code)

Email address (affected account)

Country

Time zone

Tenant Id

Azure subscription ID
Richard Fiore 0 Reputation points

2026-02-10T23:59:32.6666667+00:00

I am unable to send a private message (or please tell me how or start one for us please?)

A ticket was created using this other tenant and I would be extremely grateful if our recently enabled conditional access policy for Global Admins was turned off.

Tenant lockout and route directly to Data Prote... - TrackingID#Removed PII

Answer 1

If you are locked out of your Microsoft 365/Azure tenant and there are no other global admins available to assist you, the best course of action is to contact the Microsoft Data Protection team. Since you mentioned you cannot create a ticket, you should call the appropriate support number for your region. In the U.S., you can reach out to the Azure Data Protection team at +1 866-807-5850. They have the tools and processes in place to verify your identity and help you regain access to your account.

If you are unable to reach them through the phone number you provided, ensure that you are using the correct number for your specific issue, as there may be different numbers for various types of support.

Additionally, if your organization has a partner or reseller, they may also be able to assist in opening a support request on your behalf.

References: