Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
Azure portal signin failing with error Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity.
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RobWebster-4905
5
Reputation points
Sign in to Azure is failing. The error suggests it is due to account inactivity and points me to: https://learn.microsoft.com/en-us/entra/fundamentals/inaccessible-tenant
This is a Microsoft account I use every day and have done for over 20 years. There is no "tenant administrator" - this is my own, personal microsoft account. Further, I have never tried to log in to Azure before, so there isn't some kind of Azure timeout that has been triggered.
Any ideas what "This tenant has been blocked due to inactivity." actually means in this case?
Full signin failure
Sign-in failed
Error code: interaction_required
Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: c7a99bc8-8f16-491c-947f-4121b7990100 Correlation ID: 019c440a-41f5-71f4-be9a-e5f8f082b0d9 Timestamp: 2026-02-09 20:14:09Z
Microsoft Security | Microsoft Entra | Microsoft Entra ID
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Sridevi Machavarapu 33,820 Reputation points Microsoft External Staff Moderator2026-02-10T01:30:46.22+00:00 Hello RobWebster-4905,
To assist you further, we need some additional information. As this involves Personally Identifiable Information (PII), please share the following details with us via private message only (do not post publicly):
- Tenant ID or affected user's mail
- Contact email address
- Contact phone number with country code
- Country
- Correlation ID from the recent failure
- Timestamp from the recent failure
- Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored
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Sridevi Machavarapu 33,820 Reputation points Microsoft External Staff Moderator
2026-02-16T13:43:11.5133333+00:00 Hello RobWebster-4905,
Could you confirm whether your issue is resolved or still facing any errors? Please share the required details in private message to proceed further.
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Godfrey Okoyomoh 0 Reputation points2026-02-18T11:27:52.0166667+00:00 Hello, please i am having these issue currently. i cant login or sign up on my azure portal.
see error message below and assist me.
Sign-in failed
Error code: interaction_required
Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: 999e4a5e-2242-46f4-92fe-3b7492569700 Correlation ID: 019c7012-0adb-77a4-9644-92d671b435bc Timestamp: 2026-02-18 09:25:56
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Sridevi Machavarapu 33,820 Reputation points Microsoft External Staff Moderator
2026-02-18T11:29:02.7466667+00:00 Hello Godfrey Okoyomoh,
Please create a new Q&A post at https://learn.microsoft.com/en-us/answers/questions/ask/ and select the Microsoft Security | Microsoft Entra | Microsoft Entra ID tag when submitting your question and tag me over new post.
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