I have been charged $157.41 for Azure account I did not request. Need a refund.

Question

I have been charged $157.41 for Azure account I did not request. Need a refund.

Hazel Desmond 0

My credit card has been charged $157.41/PLN39750 which I did not request. I do not have an Azure account nor do I want one. I am a single 79 year old woman who needs a refund.

Bharath Y P 10,610 Reputation points Microsoft External Staff Moderator

2026-02-09T22:26:28.3133333+00:00
Hello Hazel Desmond! It sounds like you're dealing with an unexpected charge on your credit card for an Azure account that you didn't request. Here’s what you can do to help resolve this:

Request a Refund: Since you’re not an Azure user and have been charged, you'll need to submit a refund request. You can do this by contacting Azure support. Here are the steps you can follow:

Go to the Azure Support page.

Follow the prompts to chat with a live agent or submit a support ticket regarding your refund.

Make sure to include the amount ($157.41) and mention that you didn’t initiate any account.

Check for Other Accounts: Given that you don't remember signing up, it's possible that someone else could have used your information. If you have any other Microsoft accounts, check for any sign-ins or alerts related to Azure services.

Monitor Your Bank Statement: Keep an eye on your bank statements for any additional charges. This might help you track down if there’s been any other unauthorized usage.

I hope this helps! If you need further assistance or have more questions, feel free to ask! Thanks

1 answer

Your answer

Bharath Y P 10,610 Reputation points Microsoft External Staff Moderator

2026-02-09T22:26:28.3133333+00:00

Hello Hazel Desmond! It sounds like you're dealing with an unexpected charge on your credit card for an Azure account that you didn't request. Here’s what you can do to help resolve this:

Request a Refund: Since you’re not an Azure user and have been charged, you'll need to submit a refund request. You can do this by contacting Azure support. Here are the steps you can follow:

Go to the Azure Support page.

Follow the prompts to chat with a live agent or submit a support ticket regarding your refund.

Make sure to include the amount ($157.41) and mention that you didn’t initiate any account.

Check for Other Accounts: Given that you don't remember signing up, it's possible that someone else could have used your information. If you have any other Microsoft accounts, check for any sign-ins or alerts related to Azure services.

Monitor Your Bank Statement: Keep an eye on your bank statements for any additional charges. This might help you track down if there’s been any other unauthorized usage.

I hope this helps! If you need further assistance or have more questions, feel free to ask! Thanks

Answer 1

If you have been charged for an Azure account that you did not request, you can take the following steps to seek a refund:

Contact Microsoft Support: Since you do not have an Azure account, you may need to contact Microsoft support directly to explain your situation and request a refund. You can find the appropriate support contact information on the Microsoft website.
Check for Unauthorized Transactions: If you believe your credit card has been used without your authorization, consider contacting your bank or credit card issuer to dispute the charge.
Review Azure Billing Information: If you want to understand more about the charge, you can refer to the Azure billing documentation to see if there are any insights regarding unexpected charges.
Monitor Your Accounts: Keep an eye on your bank statements and credit card accounts for any further unauthorized charges.

Taking these steps should help you resolve the issue and obtain a refund for the charge you did not authorize.

References: