I received an e-mail from 'Microsoft Support <******@contact-microsoft.com>'. Is it real?

Robert Bradley 25 Reputation points
2026-02-09T13:19:54.27+00:00

I received an e-mail from "Microsoft Support ******@contact-microsoft.com" , saying I will be billed for $265.00 for MS365 Business software (Order #K0998585545). Is this real? If it is real how do I stop the billing process?

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
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Answer accepted by question author and recommended by moderator
Marcin Policht 106.8K Reputation points MVP Volunteer Moderator
2026-02-09T13:22:26.3+00:00

Spam - this is not a Microsoft URL. Microsoft billing emails normally come from domains like @microsoft.com, @account.microsoft.com, or @microsoftstore.com. “contact-microsoft.com” is not a standard Microsoft billing domain and is commonly used in phishing scams that try to scare you into calling a fake support number or clicking a payment link.

Do not click any links, download attachments, or call phone numbers in that message. Do not reply to it. Instead, open a new browser window and go directly to https://account.microsoft.com and sign in to your real Microsoft account. Check your Services & subscriptions and your Order history. If you do not see that order there, the email is almost certainly a scam and you can delete it or report it to Microsoft at https://www.microsoft.com/reportascam.


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hth

Marcin

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  1. Dario Falcon 0 Reputation points
    2026-09-04T00:50:55.8166667+00:00

    im unable to renew my subscription. I live un Panama, and my credit card are from Panama

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  2. Michelle Thompson 0 Reputation points
    2026-09-03T23:21:28.88+00:00

    I received a request for payment information update from, microsoft-noreply@microsoft.com

    I do not like to clink links in emails, where on the website can I make sure they have the correct payment information?

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