1 office product price, same time, shows purchased product, free, redeemed

jeb3072054126 0 Reputation points
2026-02-08T20:38:24.6466667+00:00

Why does it say there were 2 purchases made? One was the full price, the other one free because it was redeemed?

Microsoft 365 and Office | Install, redeem, activate | Other | Android
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  1. AI answer

    2026-02-08T20:38:59.3766667+00:00

    The reason it shows two purchases—one at full price and the other as free due to redemption—could be related to how subscriptions and licenses are processed in Microsoft 365. When you redeem a product, it typically means that you have applied a code or offer that grants you a free license or a discount on the purchase. Therefore, the system records both transactions: the initial purchase at full price and the subsequent redemption that offsets part of the cost.

    This is common in scenarios where users upgrade or switch subscriptions, as the billing system needs to account for the full price initially charged and any adjustments made afterward due to promotions or redeemable offers.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. jeb3072054126 0 Reputation points
    2026-02-08T20:39:45.21+00:00

    I didn't purchase, I did not redeem anything,

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  3. jeb3072054126 0 Reputation points
    2026-02-08T20:40:36.2066667+00:00

    I did quit my monthly subscription

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  4. John Jefferson Doyon 87,535 Reputation points Independent Advisor
    2026-02-08T21:13:53.4333333+00:00

    Hi, I'm John! I will help you with this.

    In many cases, this happens when a previous subscription, trial, or promotion converts into a “redeemed” or “free” entry in your account history, even if you didn’t manually redeem anything.

    To help narrow down the issue:

    1. When you sign in at https://account.microsoft.com/services what does your subscription status show now (Active, Canceled, Expired, etc.)?
    2. If you open Order History, do both entries show the same date and order number, or are they different?
    3. Do you see any recent payment method linked to your account?

    Click "Add comment" to let me know.

    Regards,

    John J.D.

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