URGENT: Tenant Blocked (AADSTS5000225) - Unable to Activate Credits - Ref Case #[Removed PII]

Question

URGENT: Tenant Blocked (AADSTS5000225) - Unable to Activate Credits - Ref Case #[Removed PII]

Maksymilian Pilżys 0

Reference Case ID: #[Removed PII] (Previous interaction with Anas [Removed PII]) Affected Account: [mod: PII redacted]gmail.com

Dear Microsoft for Startups Support,

I am currently locked out of my primary Microsoft/Azure account due to the error described below.

The Situation: I previously opened Case #[Removed PII] regarding the extension of my Azure credits. Your team (Anas [Removed PII]) successfully resolved the administrative side by extending my Azure expiration date to 01/01/2026 and instructed me to redeem the benefits via the Founders Hub portal.

The Issue: When attempting to follow the provided instructions to log in and "Redeem" the credits, I am blocked from signing in entirely. The system returns a "Tenant Blocked due to Inactivity" error. Because of this, I cannot access the portal to activate the benefits you have already granted me.

Technical Error Details: I can provide detailed information and screenshots via a private message. Cannot log into Azure to create a ticket.

Please see the specific log details below from my most recent attempt on Feb 8, 2026:

Error Code: AADSTS5000225

Error Message: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle

Trace ID: d63741b2-f761-4d1f-b423-b79ae40f8e00

Correlation ID: 019c3da2-e9a7-7ca8-bc99-f1755c094ecb

Timestamp: 2026-02-08 14:23:33Z

Request: Since my credits were approved and extended until 2026, please unblock/hydrate this tenant immediately so that I can log in and complete the redemption process on the Founders Hub portal.

Thank you for your assistance in resolving this access issue.

Anonymous

2026-02-09T06:51:41.82+00:00
Hi Maksymilian Pilżys
It sounds like you're facing a frustrating situation with your Azure account being blocked due to the error AADSTS5000225. This typically happens when a tenant has been inactive for a while, and unfortunately, it also means you can’t access the Founders Hub to redeem those credits.

Here's what you can do:

Request Reactivation: Since your tenant is blocked due to inactivity, you’ll need to reach out to Microsoft support to request reactivation. You can refer to the Tenant lifecycle policies documentation for more details about the process.

Use Emergency Access Accounts: If you're locked out completely, it might help to set up emergency access accounts in the future to avoid this situation. You can find more information on managing emergency access accounts here.

Avoid Future Lockouts: The current block means your tenant was inactive for over 200 days. To avoid this, actively use your Azure subscriptions or links in the Founders Hub at least every six months.

Follow-up questions:

To further assist you in resolving this, it would be helpful to know:

Have you had any previous issues logging into your account before this block occurred?

Have you set up any emergency access accounts?

Are you able to access Azure support through any alternate means, or are you strictly locked out?

Reference Links:

managing emergency access accounts here.

Tenant Lifecycle Policies

Global Customer Service Phone Numbers

Looking forward to hearing back from you!

Please let me know if you face any challenge here, I can help you to resolve this issue further
Raja Pothuraju 47,820 Reputation points Microsoft Employee Moderator

2026-02-10T06:14:38.2+00:00
Hello @Maksymilian Pilżys,

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 30-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 30 days since the block, please provide the following details for further assistance via private message:

Tenant ID or Domain Name

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored

Note: If it's a test tenant, please re-create a new tenant for testing purposes.

Quickstart: Create a new tenant in Microsoft Entra ID

Do let me know if you have any queries, we are happy to assist you further.
Raja Pothuraju 47,820 Reputation points Microsoft Employee Moderator

2026-02-12T16:12:57.63+00:00

Hello @Maksymilian Pilżys,

I have reviewed the support ticket. Based on the information available, I understand that you have created a new Azure tenant but are still experiencing this issue.

The reason for this behavior is that when you attempt to sign in to the Azure portal, the authentication process is being redirected to your old tenant. That tenant has been inactive for a long period and is currently blocked due to inactivity.

To resolve this, please sign in by explicitly targeting your new tenant using the tenant ID:

https://portal.azure.com/<tenant_ID (I have given you more details over private message, please check).

This will ensure that the authentication request is directed to the correct tenant.

Your answer

Anonymous

2026-02-09T06:51:41.82+00:00

Hi Maksymilian Pilżys
It sounds like you're facing a frustrating situation with your Azure account being blocked due to the error AADSTS5000225. This typically happens when a tenant has been inactive for a while, and unfortunately, it also means you can’t access the Founders Hub to redeem those credits.

Here's what you can do:

Request Reactivation: Since your tenant is blocked due to inactivity, you’ll need to reach out to Microsoft support to request reactivation. You can refer to the Tenant lifecycle policies documentation for more details about the process.

Use Emergency Access Accounts: If you're locked out completely, it might help to set up emergency access accounts in the future to avoid this situation. You can find more information on managing emergency access accounts here.

Avoid Future Lockouts: The current block means your tenant was inactive for over 200 days. To avoid this, actively use your Azure subscriptions or links in the Founders Hub at least every six months.

Follow-up questions:

To further assist you in resolving this, it would be helpful to know:

Have you had any previous issues logging into your account before this block occurred?

Have you set up any emergency access accounts?

Are you able to access Azure support through any alternate means, or are you strictly locked out?

Reference Links:

managing emergency access accounts here.

Tenant Lifecycle Policies

Global Customer Service Phone Numbers

Looking forward to hearing back from you!

Please let me know if you face any challenge here, I can help you to resolve this issue further
Raja Pothuraju 47,820 Reputation points Microsoft Employee Moderator

2026-02-10T06:14:38.2+00:00

Hello @Maksymilian Pilżys,

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 30-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 30 days since the block, please provide the following details for further assistance via private message:

Tenant ID or Domain Name

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored

Note: If it's a test tenant, please re-create a new tenant for testing purposes.

Quickstart: Create a new tenant in Microsoft Entra ID

Do let me know if you have any queries, we are happy to assist you further.
Raja Pothuraju 47,820 Reputation points Microsoft Employee Moderator

2026-02-12T16:12:57.63+00:00

Hello @Maksymilian Pilżys,

I have reviewed the support ticket. Based on the information available, I understand that you have created a new Azure tenant but are still experiencing this issue.

The reason for this behavior is that when you attempt to sign in to the Azure portal, the authentication process is being redirected to your old tenant. That tenant has been inactive for a long period and is currently blocked due to inactivity.

To resolve this, please sign in by explicitly targeting your new tenant using the tenant ID:

https://portal.azure.com/<tenant_ID (I have given you more details over private message, please check).

This will ensure that the authentication request is directed to the correct tenant.