Please help to re-active or create new Azure tenant

Question

Please help to re-active or create new Azure tenant

Alan Chen 40

I recently tried logging into Azure Portal, but see the error below. I may have had a tenant a long time ago, but now I'm unable to use Azure at all. Please help me either re-active my tenant, or create a new one.

Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: ffdaecaa-64a5-40f1-8a6f-ca31f28f0e00 Correlation ID: 019c354a-991d-7f38-9c0e-6316e5aed4fd Timestamp: 2026-02-06 23:30:07Z

VEMULA SRISAI 13,980 Reputation points Microsoft External Staff Moderator

2026-02-07T03:20:38.2666667+00:00

Hello Alan Chen,

The error message you are seeing indicates that your tenant has been inactive for more than 200 days after the billing cycle, which triggered Microsoft's process to remove inactive tenants. At this stage, the OMS commerce system places a login block AADSTS5000225, Twenty days after this block is applied, the tenant is permanently deleted.

To restore access, the tenant must have been blocked for less than 20 days. After 30 days, the tenant is permanently deleted and cannot be recovered.

We can reactivate your tenant only if it has been blocked for less than 20 days, please share the requested details in private message so that we can reactivate your account.

Once we have the requested details, we can proceed with your account reactivation
kagiyama yutaka 5,490 Reputation points

2026-02-08T03:25:23.7866667+00:00

I think that message just means the old tenant aged‑out and the directory stopped honoring auth for it. u’ll need support to lift that inactive flag. Once it’s cleared, creating or reusing the tenant works again.
VEMULA SRISAI 13,980 Reputation points Microsoft External Staff Moderator

2026-02-10T19:51:04.0966667+00:00

Alan Chen could you please share the details in private message.

Your answer

VEMULA SRISAI 13,980 Reputation points Microsoft External Staff Moderator

2026-02-07T03:20:38.2666667+00:00

Hello Alan Chen,

The error message you are seeing indicates that your tenant has been inactive for more than 200 days after the billing cycle, which triggered Microsoft's process to remove inactive tenants. At this stage, the OMS commerce system places a login block AADSTS5000225, Twenty days after this block is applied, the tenant is permanently deleted.

To restore access, the tenant must have been blocked for less than 20 days. After 30 days, the tenant is permanently deleted and cannot be recovered.

We can reactivate your tenant only if it has been blocked for less than 20 days, please share the requested details in private message so that we can reactivate your account.

Once we have the requested details, we can proceed with your account reactivation
kagiyama yutaka 5,490 Reputation points

2026-02-08T03:25:23.7866667+00:00

I think that message just means the old tenant aged‑out and the directory stopped honoring auth for it. u’ll need support to lift that inactive flag. Once it’s cleared, creating or reusing the tenant works again.
VEMULA SRISAI 13,980 Reputation points Microsoft External Staff Moderator

2026-02-10T19:51:04.0966667+00:00

Alan Chen could you please share the details in private message.