Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
updating to newer Microsoft Word/Office, ID not accepted
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William Dorsey
0
Reputation points
Finally have new computer. Office versions updated OR NEED TO BE (no explanation from you). My logon, that works everywhere else, does not. No explanation, no prepared links available.
Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 86%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJJ%3C/text%3E%3C/svg%3E)
John Jefferson Doyon 87,745 Reputation points Independent Advisor2026-02-06T22:04:44.7333333+00:00 Hi, I'm John! I will help you with this.
To help narrow down the issue:
- What exact message do you see when Word or Office says your ID is not accepted?
- Are you trying to activate Microsoft 365 or a one-time purchase like Office 2021/2024?
- Are you signing in with a Microsoft account (email address) or a work/school account?
Click "Add comment" to let me know.
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