Hello, I am currently new here. How do I login and start using HMD Devicekit, I am facing this error

Question

Hello, I am currently new here. How do I login and start using HMD Devicekit, I am facing this error

Anton Hashondali 0

Timestamp: 2026-02-06T01:12:20Z

Message: AADSTS90072: from identity provider 'live.com' does not exist in and cannot access the application) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory

Sridevi Machavarapu 33,820 Reputation points Microsoft External Staff Moderator

2026-02-10T03:21:29.65+00:00

Hello Anton Hashondali,

Could you confirm whether issue is occurring while signing into Azure Portal or not?
Sridevi Machavarapu 33,820 Reputation points Microsoft External Staff Moderator

2026-02-16T10:51:40.7166667+00:00

Hello Anton Hashondali,

Could you confirm issue resolved or still have any further queries on this?

1 answer

Your answer

Sridevi Machavarapu 33,820 Reputation points Microsoft External Staff Moderator

2026-02-10T03:21:29.65+00:00

Hello Anton Hashondali,

Could you confirm whether issue is occurring while signing into Azure Portal or not?
Sridevi Machavarapu 33,820 Reputation points Microsoft External Staff Moderator

2026-02-16T10:51:40.7166667+00:00

Hello Anton Hashondali,

Could you confirm issue resolved or still have any further queries on this?

Answer 1

It seems that you are encountering an error related to user account access when trying to log into the HMD Devicekit. The error message indicates that the user account you are using (******@gmail.com) does not exist in the tenant 'HMD Global Oy'. This typically means that your account needs to be added as an external user in that tenant before you can access the application.

Here are some steps you can take to resolve this issue:

Sign Out: Make sure to sign out of your current session.
Use the Correct Account: Try signing in again with a different Azure Active Directory (AAD) user account that is recognized by the tenant.
Guest User Invitation: If you need to use your gmail.com account, you may need to contact the administrator of the HMD Global Oy tenant to invite your account as a guest user.

Following these steps should help you gain access to the Devicekit application.