Microsoft 365 and Office | Visio | For business | Other
A professional diagramming tool that helps users visualize complex information through easy-to-understand diagrams.
I want to cancel my business account and the visio subscription attached to it
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 94%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELX%3C/text%3E%3C/svg%3E)
Lucy Xenophon
0
Reputation points
I can no longer get access to business account Authenticator codes and so I cannot cancel either my business account or the one subscription on that account- Visio.
Is there a person I can speak with to cancel both the visio and the business account?
Microsoft 365 and Office | Visio | For business | Other
Locked Question. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
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Lucy Xenophon 0 Reputation points
2026-02-05T18:41:47.2766667+00:00 The support center does not recognize my phone number and hangs up on me. Is there a way to request a call back from business support?
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 92%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
Clover-L 25 Reputation points Microsoft External Staff Moderator2026-02-05T19:05:54.72+00:00 This thread is duplicated with this thread : https://learn.microsoft.com/en-us/answers/questions/5763484/i-want-to-speak-to-a-live-representative-from-busi