I cannot install the snow agent software.

Hello Sinan Yıldırım,

The "Installer is no longer responding" error often points to a deadlock in the TrustedInstaller process or a conflict with the local System account's temporary folders. You should first attempt to run the installation from an elevated Command Prompt using the logging switch to identify the exact standard action where the hang occurs. Use the command msiexec /i "path_to_msi" /L*V C:\install_log.txt. This will generate a verbose log file. If the log stops at an action like StartServices or WriteRegistryValues, it confirms a permissions or service-level conflict.

Before trying the install again, ensure the Windows Installer service is not stuck in a "Stopping" state by checking services.msc. You may also need to clear the %WINDIR%\Temp folder and ensure that any third-party antivirus or Endpoint Detection and Response (EDR) tools are temporarily disabled, as they frequently flag the Snow Agent's inventory-gathering hooks as suspicious behavior during the registration phase. If the hang persists, check the Registry at HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress. If that key exists, delete it to clear any hung installation sessions that might be blocking the new transaction.

I hope you've found something useful here. If it helps you get more insight into the issue, it's appreciated to accept the answer. Should you have more questions, feel free to leave a message. Have a nice day!

VP