skype call

assumption viegas 0 Reputation points
2026-02-05T04:43:18.2766667+00:00

I have credit / balance to make call to India but I have certain issues

1st issue

I can make a call on skype dial but the other person cannot here me

2nd issue

when I make a call there is an IVR menu I can use the keypad as in press 1

can someone help

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  1. Chloe-L 13,685 Reputation points Microsoft External Staff Moderator
    2026-02-05T22:42:09.13+00:00

    Hello assumption viegas,

    Thank you for posting to the Microsoft Q&A.

    I understand how frustrating it is to have paid credit available but be unable to use it effectively, especially when trying to connect with family or business contacts in India.

    Here are the solutions for the two specific issues you are facing:

    Issue 1: The other person cannot hear you (One-Way Audio)

    This almost always indicates that Skype does not have permission to access your microphone, or the wrong microphone is selected.

    Step 1: The "Echo" Test

    Before making another paid call, search your Skype contacts for "Echo / Sound Test Service". Call this free bot. It will ask you to speak and then play it back.

    • If you hear yourself: Your hardware is fine; the issue might be the connection.
    • If you hear silence: Your microphone is blocked. Proceed to Step 2.

    Step 2: Check Skype Audio Settings

    1. In Skype, click the three dots (...) > Settings.
    2. Select Audio & Video.
    3. Look at the Microphone dropdown. Ensure the correct device is selected.
    4. Speak out loud—you should see the little grey dots/bar move. If they don't move, Skype is not "hearing" you.

    Step 3: Check Privacy Permissions (Windows/Mac)

    • Windows: Go to Settings > Privacy > Microphone. Ensure "Allow desktop apps to access your microphone" is turned ON.
    • Mac: Go to System Settings > Privacy & Security > Microphone. Ensure Skype is toggled ON.

    Issue 2: Keypad not working for IVR (Pressing "1")

    This feature relies on "DTMF Tones." If the menu doesn't recognize your input, it means the tone isn't being sent clearly or the dial pad isn't active.

    To resolve this, you should enable the on-screen dial pad

    1. During the call, look at the bottom of the call screen.
    2. Click the Dial pad icon (it looks like a grid of dots).
    3. Use your mouse (or finger on mobile) to click the number 1 on that specific on-screen pad.
    • Technical Note: If the internet connection is weak, the tone (beep) might be distorted. Try to hold the click for a split second longer if possible.

    I sincerely hope these steps get your audio and keypad working so you can use your credit without further hassle. Please let me know if it helps.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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  2. AI answer

    2026-02-05T04:43:27.1633333+00:00

    For your first issue where the other person cannot hear you during a Skype call, this could be due to several reasons:

    • Ensure that your microphone is properly connected and configured. Check your audio settings in Skype to confirm that the correct microphone is selected and that the volume is turned up.
    • Verify that the other person has their speakers or headphones working properly.
    • It may also help to restart the call or try a different network connection to see if that resolves the issue.

    Regarding your second issue with the IVR menu where you need to use the keypad, if you are unable to access the dial pad during a call, make sure you are using the correct Skype interface. You can use the Skype Dial Pad site on the web to make calls and access the keypad functions. If you are using a Skype app, ensure it is updated to the latest version to avoid any bugs that might prevent the dial pad from appearing.

    If you continue to experience issues, consider checking your account settings or contacting Skype support for further assistance.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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