A Conditional Access Policy is misconfigured and nobody can access their accounts. How can I get assistance to correct this?

I have been working towards activating a conditional access policy for Phishing Resistant Passwordless access to our Microsoft 365 services. Everyone has setup the Microsoft Authenticator and SMS for authentication. That seemed to be working as it should. The CAP configured and set to Report Only. It was changed From Report Only to On today. Now nobody can login because it says we need to set up a passkey but when we try to do that it errors out so we cannot open any 365 apps. I'm the Global Admin with no other admin accounts. Same multifactor authentication was setup on that account. It also has the same problem. How can I get Microsoft to change the CAP back to Report Only so we can fix this? I have been on the phone for over 3 hours with nobody picking up my call from call waiting.