Subject: Edge Sync Broken on iPhone – Red Status Message: Hello, My Microsoft Edge sync on my iPhone is not working. The sync status shows red, and I cannot sync even after reinstalling the app or signing out and back in. The data on my other devices (PC,

AHMED BASIM 0 Reputation points
2026-02-04T05:51:26.8766667+00:00

Subject: Edge Sync Broken on iPhone – Red Status

Message:

Hello,

My Microsoft Edge sync on my iPhone is not working. The sync status shows red, and I cannot sync even after reinstalling the app or signing out and back in.

The data on my other devices (PC, tablet) is correct and up to date. It seems that the iPhone has a corrupted local copy that prevents sync.

I need assistance to remove the corrupted iPhone data from my account so that the app can sync properly with the correct data from the cloud, without affecting my other devices.

Microsoft Edge | Profile, sync, and sign in | iOS
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  1. Onyx Is here 4,930 Reputation points Independent Advisor
    2026-02-04T09:38:02.2866667+00:00

    Sorry to hear you're having trouble.

    In this case please try deleting the app and then restart your device before adding and logging in again to see if that helps. If it does not then try clearing the cache on the app first on the device then again on all instances of Edge just in case. Please note that this may require you to log back into all sites so please ensure you know your email/password for all accounts/sites.

    If all else fails then you may want to try contacting support via https://support.microsoft.com and click on Contact Us to start an online chat for more assistance.

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  2. AI answer

    2026-02-04T05:51:37.42+00:00

    To resolve the sync issue on your iPhone with Microsoft Edge, you can try the following steps:

    1. Stop Synchronization: On your iPhone, go to Settings > Profiles > Sync and toggle off sync for the data types you want to remove from Microsoft's cloud.
    2. Reset Sync: After stopping synchronization, go to Settings > Profiles > Sync > Re-sync data to this device. When prompted, select "Still having sync problems? Try another option" and then choose "Reset sync". Keep the browser open until the reset is finished.
    3. Check Sync Status: After the reset, check if the sync status is still red. If it is, you may need to sign out and then sign back into your account.
    4. Verify Account and License: Ensure that your Microsoft account is valid and that you are signed in correctly. You can verify your account status by going to edge://signin-internals/.
    5. Contact Support: If the issue persists after trying the above steps, you may need to contact Microsoft Edge support for further assistance.

    These steps should help in removing any corrupted data on your iPhone and allow for proper synchronization with your other devices.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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