Critical: Azure Security Incident & Billing Crisis – Unable to Raise Support Ticket

In your situation, since you are unable to raise a support ticket through the Azure portal due to plan limitations, I recommend the following steps:

1. Contact Azure Support Directly: Since you are experiencing a critical security incident, you should reach out to Azure support directly via their contact methods. This can often be done through the Azure support page or by calling their support hotline, if available.
2. Use the Azure Service Health: Check the Azure Service Health for any ongoing incidents that might relate to your issue. If your issue is not covered there, it may warrant a direct support request.
3. Document Everything: Keep a detailed record of the abnormal outbound data transfer charges and any other relevant information regarding the suspected security compromise. This documentation will be helpful when you manage to contact support.
4. Consider Upgrading Your Support Plan: If feasible, consider upgrading your support plan to gain access to more robust support options, which may allow you to raise support tickets even during critical incidents.
5. Monitor Your Azure Activity Logs: Review your Azure Activity Logs for any unauthorized changes or activities that could help in your investigation.

Given the urgency of your situation, it is crucial to escalate this internally within your organization as well to ensure that the necessary steps are taken promptly.

References:

• What should you do if an Azure subscription is compromised?
• Create an Azure support request