Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
Azure account suspended, no way to reach support
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Joshua Rush
0
Reputation points Microsoft Employee
Hi, I am trying to unlock my personal azure account which seems to have been suspended due to inactivity. There does not seem to be any way to contact support to resolve this, the error page points me to help.microsoft.com which says to call the support number, which results in an automated message telling me to go to help.microsoft.com. If there is any way someone who has the ability to unsuspend an account could get in contact with me that would be great, I see that my account will be deleted after 20 days of inactivity and I really don't want to lose everything I have on azure.
Microsoft Security | Microsoft Entra | Microsoft Entra ID
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VEMULA SRISAI 13,980 Reputation points Microsoft External Staff Moderator2026-02-02T23:12:08.89+00:00 Hello Joshua Rush,
The error message you are seeing indicates that your tenant has been inactive for more than 200 days after the billing cycle, which triggered Microsoft's process to remove inactive tenants. At this stage, the OMS commerce system places a login block AADSTS5000225, Twenty days after this block is applied, the tenant is permanently deleted.
To restore access, the tenant must have been blocked for less than 20 days. After 30 days, the tenant is permanently deleted and cannot be recovered.
We can reactivate your tenant only if it has been blocked for less than 20 days, please share the requested details in private message so that we can reactivate your account.
Once we have the requested details, we can proceed with your account reactivation
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