Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
Completely lockout of the my tenant and cannot log in using microsoft authenticator app
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Aron Zaphire
25
Reputation points
I had called Microsoft Team but it was never connected as I was on hold for more than 2hrs.
My support ticket was created more than a week ago and received confirmation email last Monday with a response time within 8 hrs. I haven't heard anything from support team since then.
Incident title: Cx lockout of the tenant and cannot log in using authenticator app
Please respond and help me recover my account as soon as possible.
Regards,
Aron
Microsoft Security | Microsoft Entra | Microsoft Entra ID
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Aron Zaphire 25 Reputation points
2026-02-02T09:26:39.47+00:00 I had also replied to the email I received last week but also no response
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Aron Zaphire 25 Reputation points
2026-02-04T06:06:43.8633333+00:00 No Callback and on hold for hrs. 10 days and counting. No response from the team. Monday 29th Jan, support ticket was created and received a confirmation email with response time of 8hrs. Have written to the same thread 3 times. No response again
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