Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
Can not login to Azure portal
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suramita chakraborty
10
Reputation points
Can not login to Azure portal. It says sign in failed. This tenant has been blocked due to inactivity.
Microsoft Security | Microsoft Entra | Microsoft Entra ID
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Carlos Roberto Domingues 1 Reputation point2026-02-02T01:34:58.6833333+00:00 Hi.
Is the access to Microsoft Admin Center or Azure portal?
If error message is AADSTS5000225, means azure portal. The tenant has been inactive for about 200+ days (no user/admin sign-ins)
If you just want to use Azure Again (not recovering de old Tenant). The old Tenant was deleted, you must create a new one. But sometimes the portal automatically redirects you to the blocked tenant, preventing login
Solution:
Open a private/incognito browser window, go to https://portal.azure.com/common , Sign in with your Microsoft account, go to Microsoft Entra ID → Manage tenants → Create new tenant.
If you still get redirected to the blocked tenant, try a forced login. Use https://portal.azure.com/<your-account>.onmicrosoft.com or, https://portal.azure.com/<tenantID> (This forces login into a valid tenant)
If you want to recover the old tenant
Recovery is only possible if:
The tenant was blocked less than 20 days ago.
In that case, only Microsoft Support can reactivate it.
You would need to provide:
Tenant ID
Correlation ID
Error timestamp
Affected email
Country and time zone
If more than 20 days have passed → recovery is impossible.
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Sridevi Machavarapu 33,820 Reputation points Microsoft External Staff Moderator2026-02-02T02:41:13.7633333+00:00 Hello suramita chakraborty,
Please share requested details in
Private messagestab. -
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Sridevi Machavarapu 33,820 Reputation points Microsoft External Staff Moderator
2026-02-13T05:36:26.6433333+00:00 Hello suramita chakraborty,
If issue still persists, please share requested details in
Private messagestab.
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