When you perform a Fresh Start on a Windows device, you will lose the following:
- All installed apps, including preinstalled OEM apps that typically come with a new PC.
- Any settings that you have customized.
- Any personal files that are not backed up, as a clean installation will erase all your files, settings, and applications.
However, you can choose to retain user data on the device, which allows you to keep the contents of the user's Home folder while removing apps and settings. If you do not retain user data, the device will be restored to its default out-of-box experience (OOBE).
To execute a Fresh Start from the Intune admin center, follow these steps:
- In the Microsoft Intune admin center, select Devices > All devices.
- From the devices list, select the device you want to refresh.
- At the top of the device overview pane, find the row of remote action icons and select Fresh Start.
- Choose whether to retain user data on the device or not.
- Select OK to confirm the action.
Make sure to back up any important files before proceeding with the Fresh Start to avoid losing any critical data.
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