This tenant has been blocked due to inactivity

Hi James Arroyo,

Thanks for reaching out to Microsoft QnA

Error message Error message: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about ... is expected for tenants' inaccessible due to inactivity.

Administrators can request a tenant to be reactivated within 20 days of the tenant entering an inactive state. Tenants that remain in this state for longer than 20 days are deleted.

Take the appropriate steps depending on your goals for the tenant and your role in the environment.

Administrators

If you need to reactivate your tenant:

• The tenant administrator can reach out to Microsoft, see the global support phone numbers.
• Refrain from submitting another assistance request while your existing case is in process and until you receive a response with a decision on this case.

If you don't plan to reactivate your tenant:

• The tenant is deleted after 20 days of being inaccessible due to inactivity and it isn't recoverable.
• Review Microsoft's data protection policies, here.

Application owners/developers

• Minimize the number of authentication requests sent to this deactivated tenant until the tenant is reactivated.
• Refrain from submitting another assistance request. You are contacted once that a decision is made.
• Review Microsoft's data protection policies.

Reference : https://learn.microsoft.com/en-us/entra/fundamentals/inaccessible-tenant

follow this article for creating new tenant- Quickstart: Create a new tenant in Microsoft Entra ID

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Hello James Arroyo,

To assist you further, we need some additional information. As this involves Personally Identifiable Information (PII), please share the following details with us via private message only (do not post publicly):

• Tenant ID or affected user's mail
• Contact email address
• Contact phone number with country code
• Country
• Correlation ID from the recent failure
• Timestamp from the recent failure
• Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored

Hello @Shikha Ghildiyal

Dialing the global support numbers doesn't work, I have the same problem currently...

I receive a automated voice bot that gives me 2 option, Windows Activation of Office related stuff. If I choiche Windows it referes me to a link online to active WIndows and than the bot stops the call.

This is so frustrating and inefficient.