How to reactivate "blocked" tenant?

Question

How to reactivate "blocked" tenant?

Mike Shields 0

Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle

Trace ID: 02bdab90-bf7e-4c70-9918-e316bab45c00

Correlation ID: 019c1103-2feb-7c92-ad38-5edd36303209

Timestamp: 2026-01-30 22:25:47Z

Help please! Either delete it or reactivate it!

Mike Shields 0 Reputation points

2026-01-30T22:41:00.4733333+00:00

BTW, I called support. The AI has now flagged my phone number as a customer needing a password reset (which I don't need) and hangs up after reciting the password reset short URL.
VEMULA SRISAI 13,980 Reputation points Microsoft External Staff Moderator

2026-01-31T00:47:21.25+00:00

Hello Mike Shields,

The error message you are seeing indicates that your tenant has been inactive for more than 200 days after the billing cycle, which triggered Microsoft's process to remove inactive tenants. At this stage, the OMS commerce system places a login block AADSTS5000225, Twenty days after this block is applied, the tenant is permanently deleted.

To restore access, the tenant must have been blocked for less than 20 days. After 30 days, the tenant is permanently deleted and cannot be recovered.

We can reactivate your tenant only if it has been blocked for less than 20 days, please share the requested details in private message so that we can reactivate your account.

Once we have the requested details, we can proceed with your account reactivation

Your answer

Mike Shields 0 Reputation points

2026-01-30T22:41:00.4733333+00:00

BTW, I called support. The AI has now flagged my phone number as a customer needing a password reset (which I don't need) and hangs up after reciting the password reset short URL.
VEMULA SRISAI 13,980 Reputation points Microsoft External Staff Moderator

2026-01-31T00:47:21.25+00:00

Hello Mike Shields,

The error message you are seeing indicates that your tenant has been inactive for more than 200 days after the billing cycle, which triggered Microsoft's process to remove inactive tenants. At this stage, the OMS commerce system places a login block AADSTS5000225, Twenty days after this block is applied, the tenant is permanently deleted.

To restore access, the tenant must have been blocked for less than 20 days. After 30 days, the tenant is permanently deleted and cannot be recovered.

We can reactivate your tenant only if it has been blocked for less than 20 days, please share the requested details in private message so that we can reactivate your account.

Once we have the requested details, we can proceed with your account reactivation