Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
Access Recovery for My Microsoft Entra ID - Suddenly Forced to Enter a Code but I Never Set MFA Up
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Graham Diett
0
Reputation points
Hello,
I need help recovering my account.
What happened:
I was trying to publish Power BI dashboards so that I could embed them into my website. However, I first needed to edit the tenant permissions (I am the sole operator using a domain email). After connecting my website within the TXT information that Microsoft provided, it suddenly logged me out, and I haven't been able to log back in since.
Current situation:
Every time I enter my username and password, it then says to enter a code on the authenticator app, but I never set this up to begin with! Now I'm locked out because from my understanding, you need to be logged in in the first place to set up MFA. I have a different personal account that is still fine, but I need my organizational domain to work because of its functionality with Power BI.
Everywhere I looked to get support, the information is either useless, or I have to sign in to get chat support, but I can't sign in...
Some advice says to ask your IT team, but once again, I am the solo operator of my organization.
Is there a way I can get help fixing this and recovering my account?
Thanks, I appreciate the help.
Microsoft Security | Microsoft Entra | Microsoft Entra ID
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VEMULA SRISAI 13,980 Reputation points Microsoft External Staff Moderator2026-01-30T21:54:02.8+00:00 Graham Diett To assist you further and forward this to Microsoft’s Data Protection Team, we need some additional information. As this involves Personally Identifiable Information (PII), please share the following details with us in private message only (do not post publicly):
- Contact phone number (including country code)
- Contact Email Address
- Email address (affected account)
- Country
- Time zone
- Tenant Id
- Azure subscription ID
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