Not able to proceed registration after provided credit card details

Question

Not able to proceed registration after provided credit card details

kirank mule 0

Hi AzureSupportTeam,

I created Azure one month free subscription after providing of credit card details and it showing as verification complete screenshot but its not proceeding further can you please check this screen shot and help me ,my email id is

Bharath Y P 10,610 Reputation points Microsoft External Staff Moderator

2026-01-30T21:57:05.1333333+00:00
Hello kirank mule, it looks like you're having a bit of trouble proceeding with your Azure registration after entering your credit card details. Here are a few things you can check and try to get this sorted out:

Credit Card Issues: Make sure your credit card is a standard credit card and not a virtual or prepaid one, as those aren't accepted for Azure subscriptions. Also, check that your bank allows international transactions and that the name, address, and CVV code you provided match exactly what’s on your card.

Billing Address: Ensure that the billing address you provided matches your bank records and is in the country you selected during registration.

Refresh and Retry: If the progress bar hangs, try refreshing the sign-up page or using Incognito mode (Chrome) or InPrivate browsing (Edge) to see if that resolves the issue.

Verification Hold: After signing up, you might see a small, temporary verification hold on your credit card. This hold is typically removed within three to five days.

If these steps don’t help, here are some follow-up questions that might help us diagnose the problem further:

What browser are you using to sign up for Azure?

Have you checked with your bank to ensure that your card is active and authorized for international transactions?

Is the card information (name, address, CVV) you’re entering correct and exactly as it appears on the card?

Have you previously signed up for an Azure subscription using this credit card or similar account details?

References:

Troubleshoot Azure sign-up issues

Troubleshoot a declined card

Payment issues while signing up

I hope this helps! Let me know if you need further assistance. If the provided answer was helpful, please click Accept the Answer and upvote if the above was helpful.

Thanks

1 answer

Your answer

Bharath Y P 10,610 Reputation points Microsoft External Staff Moderator

2026-01-30T21:57:05.1333333+00:00

Hello kirank mule, it looks like you're having a bit of trouble proceeding with your Azure registration after entering your credit card details. Here are a few things you can check and try to get this sorted out:

Credit Card Issues: Make sure your credit card is a standard credit card and not a virtual or prepaid one, as those aren't accepted for Azure subscriptions. Also, check that your bank allows international transactions and that the name, address, and CVV code you provided match exactly what’s on your card.

Billing Address: Ensure that the billing address you provided matches your bank records and is in the country you selected during registration.

Refresh and Retry: If the progress bar hangs, try refreshing the sign-up page or using Incognito mode (Chrome) or InPrivate browsing (Edge) to see if that resolves the issue.

Verification Hold: After signing up, you might see a small, temporary verification hold on your credit card. This hold is typically removed within three to five days.

If these steps don’t help, here are some follow-up questions that might help us diagnose the problem further:

What browser are you using to sign up for Azure?

Have you checked with your bank to ensure that your card is active and authorized for international transactions?

Is the card information (name, address, CVV) you’re entering correct and exactly as it appears on the card?

Have you previously signed up for an Azure subscription using this credit card or similar account details?

References:

Troubleshoot Azure sign-up issues

Troubleshoot a declined card

Payment issues while signing up

I hope this helps! Let me know if you need further assistance. If the provided answer was helpful, please click Accept the Answer and upvote if the above was helpful.

Thanks

Answer 1

If you are unable to proceed with the registration after providing your credit card details, there are a few common issues you may want to check:

Credit Card Issues: Ensure that the credit card you provided is valid and not a virtual or prepaid card, as these are not accepted for Azure subscriptions.
Browser Settings: Make sure that third-party cookies are allowed in your browser. If the progress bar hangs during the identity verification process, this could be the cause. You can adjust your cookie settings accordingly.
Billing Address: Verify that the billing address you entered matches the address associated with your credit card. This is crucial for the verification process.
Account Verification: If you see a message indicating that there is an issue with your account, it may be necessary to check your Microsoft account details to ensure everything is correct.

If you continue to experience issues, consider trying to sign up using a different browser or in an incognito window to see if that resolves the problem.

References: