Problems Accces My Army Remote Desktop

Hello @Hector Ortiz

Let me try to break it down the issue for you below.

What does this error mean:-

Error code 53003 indicates that the sign-in attempt was blocked by a Conditional Access (CA) policy. This occurs when a user or application tries to access Azure Virtual Desktop, but one or more conditions defined in Conditional Access are not satisfied (for example: MFA requirements, compliant device, trusted location, or approved application).

How to identify the cause:-

1. Sign in to the Azure Portal.
2. Navigate to Microsoft Entra ID -> Impacted user -> Sign-in logs.
3. Locate the failed sign-in attempt.
4. Open the event and review the Conditional Access tab.
5. Check:
   • Which Conditional Access policy was applied
   • Whether the result shows Failure or Blocked
   • The specific condition that caused the block (e.g., device compliance, MFA, location)

Reference image:

How to fix it:-

Since the sign-in is being blocked by a Conditional Access policy, the policy must be reviewed and adjusted if required. This typically requires assistance from your IT or Entra ID administrator, who can:

• Modify the Conditional Access policy
• Exclude the user or AVD application if appropriate
• Ensure the user meets all enforced conditions (MFA, compliant device, etc.)

Credits: https://learn.microsoft.com/en-us/answers/questions/2155077/your-sign-in-was-successful-but-you-dont-have-perm

Let me know if you/IT admin team need more assistance over the issue and we'll be happy to help you out further.