Can't sign in to Azure Portal anymore. Sign-in failed. Error code: AADSTS5000224

Question

Can't sign in to Azure Portal anymore. Sign-in failed. Error code: AADSTS5000224

Kai Yang 20

Error message: AADSTS5000224: The tenant you are trying to access has been deauthenticated and is no longer available. Try signing in using a new or private browser window. If you are a member of another tenant, you can sign in using: portal.azure.com/[tenant-id] or portal.azure.com/[tenant-domain]. Error details: AADSTS5000224: We are sorry, this resource is not available. If you are seeing this message by mistake, please contact Microsoft support. Trace ID: 827b78f3-e303-4d57-8e1e-dff5980e2900 Correlation ID: 4f19f089-3eac-45cb-8a09-98bb70a7c19e Timestamp: 2025-10-18 02:17:37Z

Directory ID: PII

Rukmini 43,915 Reputation points Microsoft External Staff Moderator

2026-01-30T08:17:04.0133333+00:00
Hello Kai Yang,

Based on your description, it looks like you’re encountering error code AADSTS5000224 when trying to access the Azure Portal. This error typically occurs when authentication for your Azure tenant has been temporarily disabled due to a recent security incident. To resolve this, we need to work with our engineering team to re-enable authentication for your tenant.

I’ll need a few details to proceed. Please share the following information via private message, as it includes personally identifiable information (PII):

The affected tenant’s onmicrosoft.com domain name or tenant ID.

The Global Administrator’s User Principal Name (UPN)

Are you a Microsoft employee? If yes, please provide your Microsoft Work ID.

How did you set up this tenant? How are you currently using it (Production/Development/Test), and what would be the impact if we do not re-authenticate it?

Once I have these details, I’ll coordinate with our engineering team to help re-enable authentication for your tenant as quickly as possible.
Kai Yang 20 Reputation points

2026-01-31T09:24:47.19+00:00

Hi Rukmini,

I've sent a private message.

I've forgotten the details of how I set up the tenant. I believe it was called Azure Active Directory by then. It was like 10 years ago.

I use it mostly for development. I deployed some websites and created some VMs for my personal projects.

Currently, I cannot log in to Azure portal or Azure CLI, so I cannot manage resources of my Azure subscription, which is painful. The websites and VMs I deployed are still running and accessible (by HTTP or SSH). Just I cannot deploy new resources or adjust configurations.
Kai Yang 20 Reputation points

2026-08-21T12:55:16.2866667+00:00

@Rukmini Hi! The issue happens again! Could you do something? And how can I avoid this in the future?

Answer accepted by question author

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Rukmini 43,915 Reputation points Microsoft External Staff Moderator

2026-01-30T08:17:04.0133333+00:00

Hello Kai Yang,

Based on your description, it looks like you’re encountering error code AADSTS5000224 when trying to access the Azure Portal. This error typically occurs when authentication for your Azure tenant has been temporarily disabled due to a recent security incident. To resolve this, we need to work with our engineering team to re-enable authentication for your tenant.

I’ll need a few details to proceed. Please share the following information via private message, as it includes personally identifiable information (PII):

The affected tenant’s onmicrosoft.com domain name or tenant ID.

The Global Administrator’s User Principal Name (UPN)

Are you a Microsoft employee? If yes, please provide your Microsoft Work ID.

How did you set up this tenant? How are you currently using it (Production/Development/Test), and what would be the impact if we do not re-authenticate it?

Once I have these details, I’ll coordinate with our engineering team to help re-enable authentication for your tenant as quickly as possible.
Kai Yang 20 Reputation points

2026-01-31T09:24:47.19+00:00

Hi Rukmini,

I've sent a private message.

I've forgotten the details of how I set up the tenant. I believe it was called Azure Active Directory by then. It was like 10 years ago.

I use it mostly for development. I deployed some websites and created some VMs for my personal projects.

Currently, I cannot log in to Azure portal or Azure CLI, so I cannot manage resources of my Azure subscription, which is painful. The websites and VMs I deployed are still running and accessible (by HTTP or SSH). Just I cannot deploy new resources or adjust configurations.
Kai Yang 20 Reputation points

2026-08-21T12:55:16.2866667+00:00

@Rukmini Hi! The issue happens again! Could you do something? And how can I avoid this in the future?

Answer 1

Hello Kai Yang,

Based on your description, it looks like you’re encountering error code AADSTS5000224 when trying to access the Application in your tenant. This error typically occurs when authentication for your Azure tenant has been temporarily disabled due to a recent security incident. To resolve this, we worked with our engineering team to re-enable authentication for your tenant and now it's successfully reactivated.

You can now try signing in to your account. Please let us know if you encounter any issues or need further assistance.

If the resolution was helpful, kindly take a moment to click on and click on Yes for was this answer helpful. And, if you have any further query do let us know.