My copilot stopped working

If you are encountering the error message "Something went wrong. The app was unable to create a trusted connection. This might be temporary - please try again," there could be several reasons for this issue. Here are some potential causes and solutions:

1. Internet Connectivity Issues: Ensure that you have a stable internet connection, as connectivity problems can prevent Copilot from functioning properly.
2. Licensing or Account Conflicts: Make sure you are signed in with the correct account and that there are no conflicts with your Microsoft 365 licenses. Sometimes, being signed in with both a personal and a work account can cause issues.
3. Recent Office Updates: If you have recently updated or reset Office, it might affect your activation status. Ensure that your Office is properly activated.
4. Privacy Settings: Check if your organization's privacy settings are blocking Copilot. You may need to consult with your Microsoft 365 admin to ensure that Copilot is not blocked by any policies.
5. Service Availability: The Copilot service might be temporarily down. You can check the status of Microsoft services to see if there are any ongoing issues.

If the problem persists after checking these factors, consider reaching out to Microsoft support for further assistance.