Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
How to fix lost Global administrator account and recover domain without a cloud only
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Chris
0
Reputation points
We’ve been working with Microsoft support since July on a critical Azure AD issue (case #PII removed). Our on-prem sync was lost and we no longer have a cloud-only Global Admin account. We urgently need this resolved and escalated. Nobody can help me. We have been transferred between departments over 10 times now. Nobody seems to understand that what we need.
Microsoft Security | Microsoft Entra | Microsoft Entra ID
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Sridevi Machavarapu 33,820 Reputation points Microsoft External Staff Moderator2026-01-29T20:13:06.1333333+00:00 Hello Chris,
Could you please share your tenant details like tenant domain name or tenant ID in
Private messagestab?
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