Microsoft 365 and Office | Subscription, account, billing | For business | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Global Administrator locked out – no access to 2FA
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 57.00000000000001%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPT%3C/text%3E%3C/svg%3E)
Peter Tax
0
Reputation points
“Hello, I am the Global Administrator for our Microsoft 365 tenant, contaxtechnicalsupport.nl.
I can no longer log in because my Authenticator app is unavailable and I don't have access to recovery codes or alternative verification methods.
I need help restoring access to this Global Admin account so I can log in and perform our administrative tasks.”
******@contaxtechnicalsupport.nl ore ******@gmail.com
Microsoft 365 and Office | Subscription, account, billing | For business | Windows
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 92%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
Clover-L 25 Reputation points Microsoft External Staff Moderator2026-01-29T23:04:07.7533333+00:00 This thread is duplicated with this thread: https://learn.microsoft.com/en-us/answers/questions/5749082/global-administrator-locked-out-no-access-to-2fa
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