Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
MFA mobile app loop
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System Administrator
0
Reputation points
Can't configure the MFA app in my phone. When I try to set it up through aka.ma/myaccount the MFA is requested by It's not configured in my phone because this loop
Microsoft Security | Microsoft Entra | Microsoft Entra ID
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 99%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
Rukmini 43,915 Reputation points Microsoft External Staff Moderator2026-01-28T14:58:12.07+00:00 Hello System Administrator,
Are you Microsoft Employee, if yes please share your Microsoft ID over private messages so that we can reach out to you over teams!
To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:
Contact phone number (add +Country code)
Contact email address
Global admin email address (affected account)
TenantID
Country
TimeZone
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Rukmini 43,915 Reputation points Microsoft External Staff Moderator
2026-01-29T11:11:50.64+00:00 Hello System Administrator, Please share the details over the private messages so that we can assist you further.
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