CustomLearningAdmin.aspx in Microsoft 365 learning pathways goes white

Question

CustomLearningAdmin.aspx in Microsoft 365 learning pathways goes white

Hogne Bø Pettersen 25

I've been using Microsoft 365 learning pathways for almost three years. Suddenly the CustomLearningAdmin.aspx page goes white. I've tried to access it via Site Contents, as well as clicking on the gear icon on the CustomLearningViewer.aspx page. But the page is just white, so it's impossible for to administer my modules and playlists.

I've tried to restore it to an earlier version, I've emptied the cache, I've logged on via another browser... It's impossible to get the page to show me any contents.

Our administrators have also looked into it, and they weren't able to help me. Is this a known bug? I'm desperate!

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2 answers

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Answer 1

Hogne Bø Pettersen 25

Ok, thanks. I guess there's nothing else to do now. Thank you for the guide.

Alina-Le 6,395 Reputation points Microsoft External Staff Moderator

2026-01-29T08:34:40.2866667+00:00

Have a nice day @Hogne Bø Pettersen

I’m very glad that my support has helped with your case.

If you have any other issues, you can create a new thread in our forum, and we will try our best to support you.

Stay safe and happy!

Answer 2

Hello @Hogne Bø Pettersen

Welcome to Q&A forum!

Since you’ve already tried all standard troubleshooting steps and your admins were unable to resolve the issue, this is possibly caused by a backend or deployment problem that only Microsoft can investigate. As a moderator, I recommend raising a support ticket with Microsoft Engineering Support so they can review your tenant directly and provide a proper fix.

(Please note that as a forum moderator, my role is to clarify concerns, provide guidance, and point you to the right support channels. I don’t have permissions to modify Microsoft products or access backend customer data, so I’m unable to perform direct fixes or verify account‑specific details. Thank you for your understanding.)

However, I’ll make sure you can reach the correct support team by following the official guidance.

Please follow the detailed steps below.

(If you are not the global admin, please kindly ask your IT Admin to do it for you)

Sign into the "Microsoft Admin Center"
After clicking on "Help & Support" button like this image, you can type "I need agent support via phone or email". After that, you can click on "Contact support"
Choose contact method: "Phone"
Fill all the information in this contact support details, please describe your situation carefully so they will have enough information to help you.
Finally, clicking on "Contact me"

User's image

After completing them, you will receive an email appointment for a meeting to review this issue professionally together.

For your reference: Get support - Microsoft 365 admin | Microsoft Learn

Hope my information will support you!

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