i NEED HELP IN UNIVERSAL PRINTING, I AM THE OWNER AND I HAVE GLOBAL ADMIN AND MICROSOFT A3 LICENSE. FOR ME SHARED PRINTER IS VISIBLE BUT FOR USER IT IS NOT VISIBLE. WHAT MIGHT BE THE FIX OF THIS???

Deepak M 0 Reputation points
2026-01-28T07:07:26.18+00:00

Unable to see cloud native printer shared from Universal print. but it is visible for my user.

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  1. AI answer

    2026-01-28T07:07:40.39+00:00

    If the shared printer is visible to you but not to the user, there are several steps you can take to troubleshoot the issue:

    1. Check User Access: Ensure that the user has access to the printer share. You can do this by logging into the Universal Print admin portal, navigating to the "Printer shares" section, and verifying that the user is listed under the access control settings for that printer share.
    2. Verify Printer Location Settings: If the user has access to more than 10 printers, Windows may only show the first 10 printers based on proximity. Make sure the printer's location properties are set correctly, and that the Windows location service on the user's PC is enabled.
    3. Check User's Microsoft Entra ID Connection: Ensure that the user's PC is connected to Microsoft Entra ID. If the user is not connected, they may not be able to discover the printer.
    4. License Verification: Confirm that the user has been assigned a Universal Print license. Without this, they will not be able to access shared printers.
    5. Network and Firewall Settings: Check if there are any network or firewall settings that might be blocking the user's access to Universal Print services.

    By following these steps, you should be able to identify and resolve the issue preventing the user from seeing the shared printer.

    References:

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  2. Anonymous
    2026-01-28T07:36:00.5866667+00:00

    Hi Deepak M

    you're facing an issue where shared printers in Universal Print are visible to you as the owner but not to your users. There are a few things to check that might help resolve this problem:

    User Permissions: Ensure that the users have been granted access to the shared printer. You can verify this in the Universal Print admin portal:

    • Log in as the Print administrator.
      • Navigate to "Printer shares" under Manage.
        • Select the printer and go to "Access Control" to confirm that the specific users needing access are listed.
        Universal Print License: Make sure that each user has a Universal Print license assigned to their Microsoft 365 or Azure Active Directory account. You can check this by:
      Going to the Licensing section in the Microsoft 365 Admin Center or Azure Portal. Confirming that the correct license is assigned to the users.

    Visibility Settings: Sometimes, visibility can depend on user settings. Users should ensure they are accessing Universal Print with their organizational account and not with any personal or other accounts.

    Printer Location: If users have access to a large number of printers, they may not see all of them (Windows displays the first 10 based on proximity). Ensure that the printer in question has its location properties set correctly.

    Network Issues: Check if there are network restrictions that might be hindering their ability to discover the printer. Sometimes firewall sett

    You might want to take a look at the following documents for more detailed guidance:

    I Hope this helps. Do let me know if you have any further queries.

    Thank you!

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