Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
I am locked out of my Azure subscription
Soma Yarlagadda
0
Reputation points
I am locked out of my Azure subscription because I lost the MFA device for the only Global Administrator of the Azure AD tenant. I cannot create a portal support ticket because login requires that MFA. I need a tenant access recovery case. Please help none of the support options are working.
Microsoft Security | Microsoft Entra | Microsoft Entra ID
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VEMULA SRISAI 13,980 Reputation points Microsoft External Staff Moderator2026-01-28T00:21:45.1566667+00:00 Hello Soma Yarlagadda,
To assist you further and forward this to Microsoft’s Data Protection Team, we need some additional information. As this involves Personally Identifiable Information (PII), please share the following details with us in private message only (do not post publicly):
- Contact phone number (including country code)
- Email address (affected account)
- Country
- Time zone
- Tenant Id
- Azure subscription ID
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Junaid Abbas 0 Reputation points2026-02-02T18:26:54.05+00:00 How to send you private message? there is no way...
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VEMULA SRISAI 13,980 Reputation points Microsoft External Staff Moderator
2026-02-02T19:20:24.1566667+00:00 Junaid Abbas could you please post a new question regarding this to assist you further.
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