Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
How to escalate a service ticket which remains unresolved for over 3 months?!!!!!!!!
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Farshid Solimanpour
11
Reputation points
Microsoft failed to prevent a security incident in our Azure tenant, and after more than three months, Microsoft Support still has not properly acknowledged or resolved the issue.
How can this be escalated to a higher authority within Microsoft beyond standard support channels?
Microsoft Security | Microsoft Entra | Microsoft Entra ID
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VEMULA SRISAI 13,985 Reputation points Microsoft External Staff Moderator2026-01-27T16:56:15.01+00:00 Farshid Solimanpour Could you please share the support ticket number in private message.
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