My Email account was hacked - how to recover lost emails in my inbox and my pinned emails pls?

Question

My Email account was hacked - how to recover lost emails in my inbox and my pinned emails pls?

Yasmeen Siddiqui 80

Hello

My email was hacked and i lost all my pinned email messages and emails. How can I recover these?

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Yasmeen Siddiqui 80 Reputation points

2026-01-28T10:44:37.1766667+00:00

The threatening emails keep multiplying and there is no where to block them. I reported 1 as phishing but they still keep replicating.
HELP!

Answer accepted by question author

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Yasmeen Siddiqui 80 Reputation points

2026-01-28T10:44:37.1766667+00:00

The threatening emails keep multiplying and there is no where to block them. I reported 1 as phishing but they still keep replicating.
HELP!

Answer 1

To recover lost emails and pinned emails after your account has been hacked, you can follow these steps:

Check the Deleted Items Folder: Sometimes, emails may be moved to the Deleted Items folder. Check there first to see if your lost emails are present.
Recover Deleted Items: If you find that emails are missing from your Deleted Items folder, you can try to recover them. In Outlook, go to the Deleted Items folder, and look for an option that says "Recover Deleted Items from Server". This option allows you to restore items that were permanently deleted.
Check for Inbox Rules: Sometimes, hackers set up rules to automatically delete or move emails. Check your Inbox rules to see if any suspicious rules have been created. You can find this under the settings in Outlook.
Contact Microsoft Support: If you are unable to recover your emails through the above methods, consider reaching out to Microsoft Support for further assistance. They may have additional tools or methods to help you recover your account and emails.
Secure Your Account: After recovering your emails, ensure that you secure your account by changing your password and enabling two-factor authentication to prevent future hacks.

Please note that recovery options may vary based on your specific email setup and the extent of the hack.

Answer 2

John Jefferson Doyon 86,980 Independent Advisor

Hi, I'm John! I will help you with this.

Since your account was compromised/hack, it’s possible the attacker deleted or moved your old emails.

Please check your Deleted Items folder and click “Recover items deleted from this folder” at the bottom, sometimes older messages can still be restored from there. Also check your Archive or Junk Email folders. "Recover and restore deleted items in Outlook" https://support.microsoft.com/office/recover-and-restore-deleted-items-in-outlook-49e81f3c-c8f4-4426-a0b9-c0fd751d48ce

If the emails don’t appear under “Recover items deleted from this folder,” it means they’ve been permanently removed from the mailbox and unfortunately can’t be recovered.

To prevent this from happening again, I recommend turning on two-step verification and reviewing your recent activity page to make sure your account is fully secure. "How to help keep your Microsoft account secure" https://support.microsoft.com/account-billing/how-to-help-keep-your-microsoft-account-secure-628538c2-7006-33bb-5ef4-c917657362b9

Let me know if you have any further questions or concerns.

Regards,

John J.D.

Yasmeen Siddiqui 80 Reputation points

2026-01-28T10:42:36.63+00:00

Hello John - Thank for the help - no emails are under the recover items deleted from folder :-(

Also the hacking is STILL going on from unknown source under your files will be leaked. Some are threatening. Quite unnerving given I suffer from anxiety. My Antivirus says computer is clean.

There is no where to block these emails (greyed out) as they keep reappearing and multiplying in my inbox. I tried to move to junk

HELP
Naeem ur Rehman 0 Reputation points

2026-09-01T20:54:39.3233333+00:00

I have the same issue. Did you get this solved? I changed my password, enabled 2FA, and logged out of all old sessions, but draft emails are still being created and pinned in my account.
Hornblower409 14,600 Reputation points

2026-09-03T05:27:49.38+00:00

Naeem ur Rehman,

I understand that you have an issue similar to the one discussed in this thread. But you will probably not get any help for your issue by adding to an old post.

I would suggest that you start a new thread using the "Ask a question" button at the top of this page to create a new Question and include the details for your specific problem and what steps you have already tried to fix it.

This provides much higher visibility to your issue than adding on to an existing post, which is only seen by people who are already following this question.

(You can put the link for this page in your new Question for reference)