MS Office 2019 Not Showing Activation Status After Login

Question

MS Office 2019 Not Showing Activation Status After Login

GM E&S 0

Hello,

I purchased a genuine license of MS Office Professional Plus 2019 (10 copies) and have been using it since 2021–2022.

Recently, I installed MS Office on a new PC by logging into the official Microsoft Office website with the licensed account and downloading the installation file.

After installation, I also signed in to the Office program using the same account.

However, despite completing these steps, the message “Product Activated” (or “Authentication completed”) does not appear in the Office application.

Could you please advise on the possible cause of this issue and provide guidance on how to resolve it?

Thank you for your assistance.

Best regards,

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1 answer

Your answer

Answer 1

If MS Office 2019 is not showing the activation status after logging in, there are several potential causes and steps you can take to resolve the issue:

Restart Office Applications: Sometimes, the licensing information may not update immediately. Try closing and reopening the Office applications to see if the activation status updates.
Run the ospp.vbs Script: You can use the Office Software Protection Platform script (ospp.vbs) to check the activation status and troubleshoot issues. This script is located in the Program Files\Microsoft Office\Office16 folder. Run the following command in an elevated command prompt:
```
   cscript ospp.vbs /act
```
This command attempts to activate Office and may provide an error code if it fails, which can help in diagnosing the issue.
Check Licensing Information: Open an Office application, go to File > Account, and check if there are any notifications regarding product activation. If it indicates that activation is required, it may suggest that the activation process did not complete successfully.
Internet Connection: Ensure that your PC has a stable internet connection during the activation process, as Office needs to connect to Microsoft servers to validate the license.
Re-enter Product Key: If you have a Multiple Activation Key (MAK), you can re-enter it using the ospp.vbs script:
```
   cscript ospp.vbs /inpkey:<Your-MAK-Here>
```
Volume Activation Management Tool (VAMT): If you are managing multiple installations, consider using the Volume Activation Management Tool (VAMT) to manage and troubleshoot activation issues across your installations.

If these steps do not resolve the issue, you may need to contact Microsoft support for further assistance.

References: